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In today?s increasingly competitive world, companies must struggle to continually find any means to garner a competitive edge. Such is true for Xerox Corporation. ?Xerox Corporation is a $15.7 billion technology and services enterprise that helps businesses deploy smart document management strategies and find better ways to work.? (?About Xerox?, 2004) In the course of this pursuit, and as a strategic plan to improve customer satisfaction, in the late 1980s, Xerox?s top management undertook the challenge of developing a product guarantee. The question became what would this guarantee be comprised of?
Based on brainstorming and exploratory research (?) They decided to examine four types of guarantees: (1) A service guarantee (?); (2) A money-back guarantee (?); (3) A product performance guarantee (?), and (4) A product-fit guarantee. (Author, Year, p. 13)
However, they also failed to explore the possibility of not providing a guarantee at all. In the end, the most effective and efficient of these guarantees is one that combines a combination of the fours types Xerox explored.
Pages: 6
Bibliography: 3 source(s) listed
Filename: 20977
Price: US$53.70
394.21053 Case Study
This paper is a case study of a Harvard Business School case. The book used as reference for the paper is Organization Theory and Design by Richard L. Daft. The paper will analyze the case study and the competitive strategy, external environment size and production technology. As well in the analysis the functional, divisional, and matrix of the company presented will be examined.
Pages: 7
Bibliography: 1 source(s) listed
Filename: 21053
Price: US$62.65
395.21057 Case Study ? Wal-Mart Stores Strategies for Dominance in the New Millennium
Wal-Mart was founded in 1962, with a chain of 15 stores, owned and operated by Samuel and James ?Bud? Walton. The entrepreneurial brothers began as Ben Franklin franchisees, in Arkansas. 14 years later, the decision was made to focus on growing the Wal-Mart stores and phasing out the Ben Franklin stores they controlled. By the end of 1999, by focusing on their strengths and taking advantage of opportunities other organizations did not, Wal-Mart grew to nearly 4000 stores. (Pearce & Robinson, 2003, p. 27-7) With the approach of the new millennium, Wal-Mart must continue to utilize their strengths and seek out new opportunities, while understanding that their weaknesses and external threats could hinder their continued growth.
Pages: 9
Bibliography: 4 source(s) listed
Filename: 21057
Price: US$80.55
396.21077 Case Study ? Long Term Benefits of Conflict Resolution in High Schools and Implementation in the Workplace
Within any organization conflict is bound to arise. ?Conflict is an inevitable part of any collective activity or organization, including schools. People are in conflict when the actions of one person are interfering, obstructing or in some other way making another's behaviour less effective.? (As cited in Tschannen-Moran, 2001, p.) Understanding this, it is not so surprising that conflict resolution has become a topic of focus for both schools and the workplace. Yet, the question remains, what are the long-term benefits of implementing conflict resolution programs in high schools? And, should these types of programs be implemented in the workplace as well?
Pages: 4
Bibliography: 4 source(s) listed
Filename: 21077
Price: US$35.80
397.21085 Case Study Questions ? Krispy Kreme Dougnuts, Inc.
The following paper explores four questions in regards to a case study on Krispy Kreme Doughnuts, Inc. Krispy Kreme's business strategy is described, including the generic strategy they employ. And an assessment of their financial performance is given. In addition, a SWOT analysis is explored, and in the end, recommendations for their continued growth and profitability are given.
Pages: 5
Bibliography: 4 source(s) listed
Filename: 21085
Price: US$44.75
398.21095 Case Study ? Intraorganizational Conflict.
Conflict within any organization is inescapable. ?Conflict occurs whenever interdependent parties perceive incompatible goals. Since organizations have been described as systems of interdependent units with often competing interests, conflict is an inevitable and pervasive part of organizational life.? (Jameson, 1999, p.) Since conflict is expected to occur within an organization, the question then becomes what are the sources of this conflict. And, is it really important to understand these sources, within the autocratic structure of an organization, such as a business, where resolution can be imposed upon its members, whether they agree with the solution or not?
Pages: 4
Bibliography: 5 source(s) listed
Filename: 21095
Price: US$35.80
399.21096 Case Study ? Intraorganizational Conflict.
Conflict within any organization is inescapable. ?Conflict occurs whenever interdependent parties perceive incompatible goals. Since organizations have been described as systems of interdependent units with often competing interests, conflict is an inevitable and pervasive part of organizational life.? (Jameson, 1999, p.) Since conflict is expected to occur within an organization, the question then becomes what are the sources of this conflict. And, is it really important to understand these sources, within the autocratic structure of an organization, such as a business, where resolution can be imposed upon its members, whether they agree with the solution or not?
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